Refund policy

Return & Refund Policy — Bulky Mart

At Bulky Mart, we aim to provide a clear, fair, and reliable shopping experience. Customers may request a return for eligible defective as well as non-defective products according to the terms below.

1. Return Window

Customers may request a return within 7 days from the date of delivery.

Return requests submitted after 7 days from delivery may not be accepted under this Return & Refund Policy.

2. Eligible Returns

Bulky Mart accepts eligible returns for both defective and non-defective products within the applicable 7-day return window.

A return may be requested in situations including:

You changed your mind and no longer want the product.
You ordered the wrong product, model, size, colour, or variant by mistake.
You received a damaged product.
The product is defective or not working, subject to verification.
You received an incorrect product.
The product received is materially different from the product description.

For non-defective returns, including change-of-mind or incorrectly ordered products, the item must remain new, unused, uninstalled, and in original condition, with its original packaging, accessories, manuals, tags, labels, serial numbers, and invoice where applicable.

3. Product Condition for Returns

Products returned to Bulky Mart must meet the applicable return-condition requirements.

For non-defective returns, the product must:

Be unused and uninstalled.
Be in new and original condition.
Include the original packaging where applicable.
Include all supplied accessories, manuals, tags, labels, and components.
Have intact serial numbers and identification labels.
Include the invoice or proof of purchase where applicable.

For damaged, defective, or incorrect-product claims, the condition of the product and the reported issue may be verified by our support team.

4. Returns That May Be Declined

A return request may be declined where:

The return request is submitted after the 7-day return period.
A non-defective product has been used, installed, altered, modified, or damaged after delivery.
The product has been tampered with.
Essential accessories, parts, packaging, labels, serial numbers, or supplied components are missing.
Damage has occurred due to misuse, accidental damage, improper handling, or improper installation by the customer.
The returned product does not match the product originally supplied by Bulky Mart.

After the applicable 7-day return period has expired, any available product warranty or service support will be governed separately by the applicable Warranty Policy.

5. How to Request a Return

To request a return, customers should contact our support team within the 7-day return window and provide the relevant order information.

Please provide:

Order ID
Product name or SKU
Reason for return
Registered phone number or email address
Photos or videos showing the issue where applicable

Email: support@bulkymart.in
Phone: +91 84190 08600
Support Hours: Monday to Saturday, 10:00 AM to 6:30 PM IST

For damaged, defective, or incorrect-product claims, photos or videos may help us verify and process the request faster.

We recommend recording an unboxing video when opening a delivered package, but an unboxing video is not mandatory for every return request.

6. Return Method

Returns are accepted by mail/courier.

Once a return request has been approved, our support team will provide the applicable return instructions and return destination.

Customers should not send a product back before receiving return instructions from our support team.

We do not accept walk-in returns unless specifically confirmed by Bulky Mart.

7. Return Shipping and Return Label

The customer is responsible for arranging and paying for return shipping and the return label.

Customers should use a reliable courier service and retain the return tracking information until the return has been successfully received and processed.

Bulky Mart is not responsible for a returned shipment that is lost or damaged in transit due to inadequate packaging or the customer's selected return courier.

8. Restocking Fee

Bulky Mart does not charge any restocking fee for approved returns.

9. Inspection and Approval

After the returned product is received, our team may inspect the product to verify:

Product identity
Product condition
Accessories and supplied components
Serial number where applicable
Reported damage or defect where applicable
Compliance with this Return & Refund Policy

If the return meets the applicable requirements, it will be approved and the refund process will begin.

If the returned product does not meet the return conditions, the return may be rejected. Where applicable, the product may be sent back to the customer and additional shipping charges may apply.

10. Exchanges

Bulky Mart does not offer direct exchanges.

If an eligible product is returned and the return is approved, the customer may place a new order for another product, model, size, colour, or variant after the refund process is completed.

11. Defective, Damaged or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact our support team within the applicable 7-day return period.

Our team may request photographs, videos, serial-number information, or other reasonable evidence to verify the issue.

Once the return is received and approved, an eligible refund will be processed according to this policy.

12. Refund Method and Processing Time

Approved refunds are generally processed within 7 days after the returned product has been received, inspected, and approved by Bulky Mart.

For prepaid orders, refunds are issued to the original payment method wherever possible.

After Bulky Mart processes the refund, the time required for the amount to appear in the customer's account may depend on the payment gateway, card issuer, bank, UPI provider, or other payment service provider.

13. Order Cancellation

Order cancellation requests are governed by our Cancellation Policy.

Customers may request cancellation within 2 hours of placing the order, provided that the order has not already been packed, processed for dispatch, handed over to a courier partner, or shipped.

Once an order has been shipped, cancellation is not possible.

If the product is subsequently delivered, any eligible return request will be handled according to this Return & Refund Policy.

14. Warranty

Some products may include warranty coverage where specifically mentioned on the product page, invoice, packaging, or product documentation.

Warranty terms may vary depending on the product, manufacturer, brand, supplier, or service provider.

Warranty coverage is separate from the 7-day return policy.

After the applicable return period has ended, eligible warranty claims may be handled according to the product's applicable warranty terms and our Warranty Policy.

15. Contact and Business Details

Bulky Mart
Operated by: HUM TUM
Website: bulkymart.in
Email: support@bulkymart.in
Phone: +91 84190 08600
Support Hours: Monday to Saturday, 10:00 AM to 6:30 PM IST
Sunday: Closed

Registered Business Address:
Shop No. RJT-0020A
Community Center, Wazirpur Industrial Area
New Delhi, North West Delhi
Delhi - 110052, India

GSTIN: 07AATFH1680E1Z8