Terms of service

Welcome to Bulky Mart ("we", "us", "our").

Bulky Mart is an online e-commerce store operated by HUM TUM, a partnership firm registered in Delhi, India.

These Terms & Conditions ("Terms") govern your access to and use of bulkymart.in, including the purchase of products and use of services offered through the website ("Services").

By accessing our website, placing an order, or using our Services, you agree to these Terms.

1. General

1.1

Bulky Mart is an Indian e-commerce store offering products across categories including electronics, gadgets, mobile and tech accessories, repair and spare parts, lifestyle accessories, household products, and other products listed on our website.

1.2

You confirm that you are at least 18 years old or are using our Services under the supervision of a parent or legal guardian.

1.3

Products and services available on the website are intended to be purchased only through the ordering and payment methods made available by us.

1.4

We may update, modify, suspend, or discontinue parts of our website or Services when reasonably required for operational, technical, legal, or business reasons.

2. Products and Pricing

2.1

Product prices, availability, variants, specifications, and other product information may change based on stock, supplier updates, or other applicable circumstances.

The current applicable price and availability are displayed on the relevant product page or during checkout.

2.2

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and pricing displayed on the website are accurate.

However, stock availability may change before an order is processed.

2.3

Product images are provided to help customers understand the product. Minor differences in appearance, packaging, labeling, or presentation may occur where applicable.

Any material product specifications should be reviewed on the applicable product page before purchase.

2.4

In the event of an obvious pricing, listing, inventory, technical, or system error, we may cancel an affected order.

If payment has already been received for an order cancelled by us, the eligible amount will be refunded according to the applicable refund process.

3. Orders and Payments

3.1

Orders are confirmed only after successful payment confirmation and completion of any applicable order verification.

3.2

Available payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • EMI
  • Other payment methods displayed and available through our authorised payment service provider at checkout

Payment options may vary depending on the payment provider and transaction.

3.3

The final payable amount, including product price, applicable taxes, shipping charges, or other applicable charges, is displayed during the checkout process before payment is completed.

3.4

We reserve the right to refuse, hold, verify, or cancel an order in circumstances including:

  • Suspected fraud or unauthorised transactions
  • Obvious pricing or listing errors
  • Stock unavailability
  • Payment verification issues
  • Incorrect or incomplete delivery information
  • Unserviceable delivery location
  • Technical errors
  • Other reasonable operational limitations

3.5

Customers are responsible for providing accurate billing, contact, and delivery information when placing an order.

4. Shipping and Delivery

4.1

We ship orders across India to serviceable PIN codes.

Orders are generally processed within 1–2 business days after successful order confirmation.

Our standard estimated delivery timeline is generally 7–10 business days after order confirmation.

4.2

Actual delivery timelines may vary due to:

  • Courier serviceability
  • Remote delivery locations
  • Weather conditions
  • Public holidays
  • Operational disruptions
  • Transportation delays
  • Other circumstances outside our reasonable control

4.3

Shipping charges, where applicable, and the final order amount are displayed before the customer completes the purchase.

Our currently applicable shipping terms, processing timelines, delivery estimates, and other shipping conditions are described in our Shipping Policy available through the website footer.

4.4

Once an order has been handed over to a courier partner, tracking information may be provided when available.

5. Returns and Refunds

5.1

Returns and refunds are governed by our Return and Refund Policy available on the website.

Return eligibility depends on the applicable conditions, return window, product condition, and verification requirements stated in that policy.

5.2

Approved refunds are processed to the original payment method wherever possible, subject to our Return and Refund Policy and applicable payment-provider or banking processing timelines.

5.3

Certain products may not qualify for return where they:

  • Have been used, altered, installed, damaged, or modified after delivery
  • Do not meet the applicable return-condition requirements
  • Are identified as non-returnable, final sale, clearance, or otherwise subject to specific return restrictions on the product page

Any applicable product-specific return conditions should be reviewed before purchase.

5.4

Customers should follow the return procedure stated in our Return and Refund Policy before sending a product back.

Sending a product without following the stated return process does not automatically guarantee approval of the return or refund.

6. Cancellations

6.1

Order cancellation requests are governed by our Cancellation Policy.

Customers should contact us as soon as possible if they wish to cancel an eligible order.

6.2

An order generally cannot be cancelled once it has entered packing, dispatch processing, courier handover, or shipment.

6.3

Approved cancellation refunds for prepaid orders are processed according to our Cancellation Policy and applicable payment-provider processing timelines.

7. User Responsibilities

7.1

You agree not to use our website or Services for any unlawful, fraudulent, abusive, misleading, or prohibited purpose.

7.2

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

7.3

You agree to provide accurate information when placing orders or communicating with our customer support team.

7.4

You must not attempt to interfere with the website's operation, security, payment systems, or other technical infrastructure.

8. Privacy

8.1

We respect the privacy of our customers.

Information regarding how personal information is collected, used, stored, and otherwise handled is provided in our Privacy Policy available through the website footer.

8.2

By using our Services, you acknowledge that information required to process orders, payments, deliveries, customer support requests, and related transactions may be handled in accordance with our Privacy Policy.

9. Limitation of Liability

9.1

To the extent permitted by applicable law, Bulky Mart and HUM TUM will not be responsible for indirect, incidental, special, or consequential losses arising solely from the use or inability to use our Services.

9.2

Where permitted by applicable law, our liability relating to a product or order will generally not exceed the amount actually paid for the relevant product or order.

9.3

Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

10. Changes to These Terms

10.1

We may update these Terms from time to time to reflect changes in our business, Services, policies, operational practices, or applicable requirements.

10.2

Updated Terms will be published on this page with an updated revision date where appropriate.

Continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

11. Other Policies

These Terms should be read together with the other policies available on our website, including:

  • Shipping Policy
  • Return and Refund Policy
  • Cancellation Policy
  • Privacy Policy
  • Warranty Policy
  • Contact Information

Where a product-specific condition is clearly stated on a product page, customers should review that information before purchase.

12. Governing Law and Jurisdiction

12.1

These Terms, and any separate agreements by which we provide you Services, are governed by and construed in accordance with the laws of India.

12.2

Any dispute, claim, or difference arising out of or in connection with these Terms, including any question regarding their existence, validity, interpretation, performance, or termination, is subject to the exclusive jurisdiction of the competent courts at Delhi, India.

12.3

Bulky Mart is operated by HUM TUM, a partnership firm registered in India (GSTIN 07AATFH1680E1Z8), having its principal place of business at Shop No. RJT-0020A, Community Center, Wazirpur Industrial Area, North West Delhi, Delhi – 110052, India.

12.4

Nothing in this section limits any right you may have under applicable Indian consumer protection law, including the Consumer Protection Act, 2019, to bring proceedings before a consumer forum having jurisdiction over your place of residence.

12.5

Before initiating formal proceedings, customers are encouraged to contact our customer support team at support@bulkymart.in or +91 84190 08600 so that we may attempt to resolve the matter directly.

13. Contact and Business Details

Bulky Mart

  • Operated by: HUM TUM
  • Constitution of Business: Partnership
  • Website: bulkymart.in
  • Email: support@bulkymart.in
  • Phone: +91 84190 08600
  • Customer Support Hours: Monday to Saturday, 10:00 AM to 6:30 PM IST

Registered Business Address:

Shop No. RJT-0020A, Community Center, Wazirpur Industrial Area, New Delhi, North West Delhi, Delhi - 110052, India

GSTIN: 07AATFH1680E1Z8